Frequently Asked Questions
About aq998

Yes, there are no specific time restrictions on withdrawals at aq998. Seven days a week, at any time of day — even after midnight and on Fridays and Saturdays — you can submit a withdrawal request. Our payment team is active around the clock, so requests at any time are processed.

The minimum withdrawal amount at aq998 is ৳500. Requests for less than this amount will not be accepted. So before withdrawing, make sure your account has at least ৳500 in withdrawable balance. For winnings from bonuses, they become withdrawable only after the wagering requirement has been met.

Generally, after a request is approved, the money reaches your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. For bank transfers, it may take a little longer due to bank processing. We aim to maintain this timeframe even during busy periods.

A "pending" request means it is currently under our review. It is usually completed within 30 minutes to 3 hours. If the status has not changed after that time, please contact us via live chat or at [email protected]. Having your request details on hand will help us assist you faster.

You can withdraw from aq998 via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. It is recommended to withdraw using the same method you used to deposit.

VIP members receive cashback every week based on their betting activity. In addition, premium members receive personalised offers, priority support, and exclusive promotional opportunities. The higher the tier, the greater the benefits — from cashback percentage to dedicated service.

Each week, your betting activity is calculated and a set percentage is added to your account as cashback according to your VIP tier. At the Bronze tier you can receive up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. Cashback is added directly to your balance.

By maintaining regular betting activity, you can gradually move up to higher tiers. aq998 monitors the progress of every active player and automatically upgrades the tier once eligibility is reached. Playing regularly and staying active is the key to tier advancement.

aq998 has a total of four VIP tiers — Bronze, Silver, Gold, and Platinum. As you move from Bronze to Platinum, the cashback percentage and additional benefits increase. Platinum is the highest tier, where you can receive up to 0.8% weekly cashback.

The Bronze tier offers up to 0.2% weekly cashback, while Platinum can go up to 0.8% — that is four times more. In addition, Platinum members get access to special offers, fast-track support, and exclusive promotions that are not available to Bronze members.

There are five deposit methods at aq998: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, various major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit amount for each method is ৳200.

In some cases, a deposit may take a few extra minutes due to network delays. If the money has not appeared in your account after waiting more than 15 minutes, please contact us via live chat or at [email protected] with your transaction ID or a screenshot. Our team will verify and resolve the matter quickly.

Log in to your aq998 account, go to the deposit option, and select bKash. Send the specified amount to the bKash number shown, then fill in the transaction ID correctly and submit. Your aq998 account balance is usually updated within a few minutes. The minimum deposit is ৳200.

aq998 itself does not impose any deposit fee. However, your mobile banking or bank service provider (such as bKash or Nagad) may deduct their own send-money charges. Please check your payment provider's terms and conditions regarding these charges. Confirm the correct amount before making a deposit.

A 150% bonus is available on any first deposit, with a minimum deposit amount of ৳200. For example, depositing ৳1,000 will earn you a ৳1,500 bonus, bringing your total balance to ৳2,500. The maximum bonus cap is ৳8,000 — meaning even if you deposit ৳12,000 or more, the bonus will be a maximum of ৳8,000. The wagering requirement for the bonus is 15 times the bonus amount.

If you want to take a break for a while, use the cooling-off option. A self-exclusion facility is available for a permanent break. To activate these features, email [email protected] or let our team know via live chat — we will take action promptly. We are committed to responsible gambling.

Yes, aq998 allows players to set their own deposit limits. To set a maximum daily, weekly, or monthly deposit limit, contact us via live chat or at [email protected]. Once a limit is set, it cannot be changed before the specified period — which helps you stay within your budget.

If you feel that gambling is getting out of control, contact the aq998 support team immediately — via live chat or at [email protected]. Our team will assist you with complete confidentiality. For external professional support, you can reach out to mental health service providers in Bangladesh.

Some common signs are: repeatedly placing larger bets to recover losses, neglecting family or work because of gambling, anxiety or distress over lost money, and feeling unable to stop playing. If these signs appear, it is important to take a break. aq998 places the highest priority on responsible gambling.

To open an account and play at aq998, you must be at least 21 years old. Those under 21 are not permitted to use this platform under any circumstances. If an age verification irregularity is found, the account may be suspended. We maintain a strict position on protecting minors.

Playing within limits for entertainment purposes can be a positive experience. But exceeding those limits can cause personal, family, and financial problems. aq998 wants every player to play happily and safely. That is why we provide various protection tools including deposit limits, self-exclusion, and cooling-off.