Can I reactivate my account after self-exclusion?

You choose the duration of your self-exclusion. If you select a fixed-term exclusion, once that period has passed you can contact support@aq998.lat to reactivate your account. A permanent self-exclusion is also available. During the exclusion period, do not attempt to open a new account.

🛡️ Safe Gaming

aq998's commitment to responsible gaming

aq998 believes that entertainment is only enjoyable when it is experienced in a controlled and mindful way. Use our tools and stay protected.

Entertainment and responsibility — together

Online gaming and betting is primarily a form of entertainment. However, it can sometimes become a problem for certain players. aq998 always wants every user on our platform to play comfortably, mindfully, and safely.

Responsible gaming means more than just setting limits — it means understanding your financial situation, keeping track of your time, and seeking help when needed. We believe that with the right information and tools, every player can make the right decisions.

At aq998 you will find deposit limits, time-out options, self-exclusion, and 24-hour support — all designed with your protection in mind.

Remember: Gaming is only for those aged 21 and above. Play for entertainment, not as a way to earn money.

Our principles

Player protection is the highest priority
Transparent rules and terms
Option to set personal limits
24/7 support in Bengali
Instant self-exclusion available

Our protection tools

aq998 gives you several effective ways to control your own gaming experience.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, but increasing it requires a waiting period — giving you time to make a considered decision.

Time-Out

If you feel you need a break, take a time-out of anywhere from 1 day to 6 weeks. Your account will be completely inactive during this time. The duration cannot be changed before it expires.

Self-Exclusion

If you feel gaming is getting out of your control, choose self-exclusion. This option allows your account to be closed for an extended period or permanently. Do not attempt to open a new account while self-exclusion is active.

Gaming History Review

View your complete gaming and transaction history at any time. Knowing how much time and money you have spent makes it easier to make more informed decisions.

Reality Check Reminder

Receive automatic reminder messages at set intervals letting you know how long you have been playing and how much you have spent in the current session.

24/7 Support Team

If you have any concerns about gaming, contact our support team — via live chat or by emailing [email protected]. Support is available in both Bengali and English.

How to set your limits

Using the protection tools at aq998 is very straightforward. Follow the steps below:

Log in to your account

Go to the aq998 Login page and sign in with your user ID and password.

Go to Account Settings

From the profile menu, look for the "Responsible Gaming" option.

Choose your preferred limit

Set whichever you need — deposit limit, time-out, or self-exclusion.

Confirm

After setting the limit you will receive a confirmation message. If you reduce a limit, it takes effect immediately.

Get help from the support team

If you cannot set it yourself, contact us via live chat or at [email protected] — we will help.

Recognise the warning signs

If you notice any of the following signs, take a break immediately and seek support:

You feel a repeated urge to keep playing to win back money you have lost
You are spending more than the budget you set aside for gaming
You cannot stop gaming, or stopping makes you feel uncomfortable
You are hiding your gaming from family or friends
You are using money needed for household expenses on gaming
Your work, studies, or family responsibilities are being affected
You planned to stop gaming but were unable to
You are turning to gaming to cope with stress, loneliness, or anxiety

If you notice these signs, talk to us via live chat or at [email protected]. We will help without judgement.

The principles of responsible gaming

Following a few simple guidelines while playing at aq998 keeps gaming enjoyable at all times:

Set a budget: Before you start playing, decide how much you can afford to spend. This budget should only be money whose loss would have no impact on your daily life. Never use money set aside for family needs, bills, or debt repayment on gaming.

Manage your time: Decide how long you will play before each session. Playing for a long time without a break makes it harder to make sound decisions. Take regular breaks at set intervals.

Do not make decisions based on emotion: Avoid playing or placing bets when you are angry, frustrated, sad, or overly excited. The risk of making poor decisions is higher at these moments.

Winning is not guaranteed: Both winning and losing are possible in gaming and betting. No strategy or method guarantees a win. Do not place larger bets in the hope of recovering money you have lost.

Respect the age limit: aq998 strictly enforces a 21+ age policy. Gaming by minors is strictly prohibited. Use password protection on your device to prevent minors from accessing it.

Play for enjoyment: Playing at aq998 is purely a form of entertainment. It cannot replace income. Treat every session as entertainment, the same way you would watching a film or a sports event.

Protecting your family

If there are minors in your home, use browser filters or parental control software on your device. Restrict access to the aq998 app and website. Never share your login details.

Tell someone close to you

Talk openly with family or trusted friends about your gaming. Their support will help you play responsibly. Gaming alone increases the risk of developing an addiction.

Need support? We are here

The aq998 support team is by your side seven days a week, twenty-four hours a day. If you have any concerns or questions about gaming, do not hesitate to get in touch.

Your privacy is fully protected when you speak with our support team. We will help you find a solution without any judgement.

Live Chat

Available 24 hours a day, 7 days a week

Email

[email protected]

Is a family member or friend addicted?

If you think someone you know has become addicted to gaming, reach out to us as well. We can guide you in the right direction regarding information about their account or how to get them support.

Remember, gaming addiction is a problem that can be resolved. With the right support and timely action, it is possible to overcome it.

Frequently Asked Questions

After logging into your aq998 account, go to "Account Settings" or the "Responsible Gaming" section to set a deposit limit. You can set daily, weekly, and monthly limits separately. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period.

You choose the duration of your self-exclusion. If you select a fixed-term exclusion, once that period has passed you can contact [email protected] to reactivate your account. A permanent self-exclusion is also available. During the exclusion period, do not attempt to open a new account.

No. aq998 strictly enforces a 21+ age policy. Registration and gaming by minors is strictly prohibited. Age verification documents may be required during account verification. If you suspect an account belongs to a minor, notify our support team immediately.

A time-out is typically short-term — from 1 day up to 6 weeks. It provides a temporary break. Self-exclusion, on the other hand, can be long-term or permanent. If gaming feels like it is becoming a serious problem, choosing self-exclusion is the right decision.

Yes, you can self-exclude at any time and for any reason. No explanation is required. We respect your decision. To self-exclude, contact us via live chat or at [email protected].

If you can stop playing whenever you choose, stay within your budget, do not worry excessively about losses, and gaming has no negative impact on your daily life — your gaming habits are healthy. If you are unsure, re-read the warning signs listed above or talk to us.

Enjoy aq998 safely

Set your limits, play mindfully, and contact our support team whenever you need help.