aq998's Privacy Policy
We maintain full transparency about how we collect, use, and protect your personal information.
This privacy policy applies to all registered and unregistered users of the aq998 platform. This document describes what types of information we collect when you use aq998's website or services, why we collect it, and how that information is managed.
aq998 believes that every user's privacy is a fundamental right. That is why we keep your data secure by following the highest security technologies and transparent practices. Please read this policy carefully. Continuing to use aq998's services means you agree to the terms of this policy.
If any changes are made to this policy, we will publish them on the website with an updated date and, where necessary, notify you by email.
What Information We Collect
aq998 collects only the information necessary to provide you with a safe, personalised, and effective service. The categories of information are listed below.
Personally Identifiable Information
Information you provide when registering an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (where verification is required)
- Residential address
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Betting and gaming transaction records
Technical Information
Automatically collected from your device and browsing activity:
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Page visit logs and click patterns
Communication Information
When you contact us:
- Live chat conversation records
- Email messages and responses
- Customer service complaints and feedback
- Opinions provided in surveys
Purposes of Data Use
aq998 uses your information only for defined and legitimate purposes. Under no circumstances is your information used for unauthorised or unnecessary purposes.
2.1 Service Operation and Improvement
We use your information to create and manage your account, complete transactions, and personalise your gaming experience. This also includes analysing the performance of the aq998 platform to further improve the quality of our service.
2.2 Identity Verification and Security
Age and identity verification is carried out to ensure responsible gaming and to prevent access by those under 21. Your information is also used to prevent fraud, money laundering, and other unlawful activities.
2.3 Financial Transaction Processing
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Transaction records are kept to ensure a minimum deposit of ৳200 and a minimum withdrawal of ৳500.
2.4 Customer Service and Communication
Contact information is used to answer your questions, resolve complaints, and provide 24/7 live chat and email support. Information is also used to send important updates, security alerts, and notifications of changes to policies.
2.5 Responsible Gaming Programme
User gaming behaviour is monitored to identify the risk of excessive gaming, and assistance is provided for setting voluntary limits where needed. This is done entirely with your wellbeing in mind.
Cookie and Tracking Technologies
The aq998 website uses cookies and similar technologies that enhance your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, manage security tokens, and store information such as shopping cart or game session data. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferred language, theme, and other personal settings. They make each of your visits more convenient and comfortable.
Analytics Cookies
Anonymous statistics are collected to understand which pages are used most, where issues arise, and to improve the quality of our service. This information can never directly identify you.
Sharing Information with Third Parties
aq998 never sells or rents your personal information. However, information may be shared with trusted partners in specific circumstances necessary for operating our services.
4.1 Service Provider Partners
We work with selected third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure, and customer service software operations. These partners operate under strict confidentiality agreements and may only use information for defined purposes.
4.2 Legal Obligations
Information may be provided in response to valid requests from government or law enforcement agencies in accordance with applicable laws in Bangladesh. In such situations, only the information legally required is shared.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to a successor entity. In such cases, we will notify you in advance and the protections of this privacy policy will continue to apply.
Data Security and Protection
aq998 applies industry-standard technologies and practices to protect your information. Our security framework is multi-layered and regularly updated.
SSL Encryption
All data transmitted on the aq998 website is protected by SSL (Secure Sockets Layer) encryption. This means that no third party can read any information exchanged between you and our servers.
Secure Data Storage
Your information is stored on secure servers accessible only to authorised personnel. Data backups are taken regularly and access logs are monitored.
Access Controls
Staff access to information is restricted on a need-to-know basis. Each member of staff can only access the information necessary to carry out their responsibilities.
Regular Security Audits
aq998's security measures are regularly reviewed and tested. Any security vulnerabilities are identified and resolved promptly.
Your Rights Regarding Your Information
You have important rights over your information at aq998. We are committed to making it easy to exercise these rights.
6.1 Right to Access
You have the right to know what information aq998 holds about you. Upon request, we will provide a summary of your information. To make this request, email [email protected] or contact us via live chat.
6.2 Right to Rectification
If the information we hold about you is incomplete or incorrect, you have the right to have it corrected. You can update your information through your account settings or by contacting us.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. Please note, however, that due to legal obligations or in the case of an active account, some information must be retained for a specified period.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing communications or profiling purposes. Any such objection received will be reviewed appropriately by us.
6.5 Right to Data Portability
In certain circumstances, you have the right to receive your information in a structured and readable format and to transfer it to another service.
Data Retention Period
It is our responsibility to clearly inform you of how long aq998 retains your information.
Active Account Data
All information is retained for as long as your account remains active. This is necessary to ensure continuity of service and to improve your experience.
After Account Closure
Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons. This period is determined in accordance with applicable law.
Transaction Records
Financial transaction records are retained for a specified period, as this is necessary for audits, dispute resolution, and legal obligations.
Analytics Data
Anonymous analytics data may be retained for the purpose of long-term service improvement. No individual can be identified from this data.
Protection of Minors
aq998 is an entertainment platform for adults. This service is intended only for those aged 21 and over. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory during the registration process. If there is any doubt about a user's age, aq998 may request additional verification at any time. If anyone under 21 creates an account, it will be closed immediately and the associated information will be securely deleted.
Policy Changes and Updates
aq998 reserves the right to amend this privacy policy as needed. Changes may be made to the policy due to service improvements, legal changes, or technology upgrades.
For significant changes, registered users will be notified by email and updates will be clearly published on the website. Continuing to use aq998 after changes have been made means you agree to the new policy.
We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. aq998's customer service team is available 24 hours a day, 7 days a week and is ready to assist in both Bengali and English.
- Email: [email protected]
- Live Chat: Available 24/7 via the website
For information-related requests, verification of your identity may be required. This is done solely to protect your information.
Your privacy is our priority
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